Shipping policy
Delivery Times
Order Processing:
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Orders typically take 3–7 business days to fulfill before they are shipped.
Estimated Shipping Times:
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USA: 3–4 business days
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Europe: 6–8 business days
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Australia: 2–14 business days
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Japan: 4–8 business days
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International: 10–20 business days
Please note: Shipping times are estimates and may vary due to carrier delays, holidays, or unforeseen circumstances.
Shipping Locations
We partner with a global, on-demand fulfillment company. Your order will be shipped from the facility that can deliver to you most efficiently.
Customs, Duties & Taxes
International orders may be subject to additional customs fees, taxes, or duties. These charges are not included in our prices and are determined by your local customs office. Policies vary by country — please check with your local customs office to see if these charges apply before ordering.
Missing Orders
If your order hasn’t arrived, please:
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Check your shipping confirmation email for address errors.
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Contact your local post office to see if they have your package.
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Ask neighbors if the courier left your package with them.
If your shipping address was correct and the package wasn’t left at the post office or with a neighbor, email us at support@4duniversity.com with your order number.
Order Tracking
When your order ships, you’ll receive a tracking link via email. If you have any issues with tracking, email us at support@4duniversity.com.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please email us at support@4duniversity.com within 7 days of delivery. Include:
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Photos of the item
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Your order number
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A description of the issue
We’ll review and send a replacement if applicable.